FAQ

Last updated: October 28, 2026

What is a tea whisk holder used for?

A tea whisk holder, also called a chasen holder, is a small stand for a bamboo matcha whisk. After you rinse the whisk, you set it on the holder to air dry, which helps it keep its shape between uses.

How do I use the holder with my whisk?

Rinse the whisk in warm water after use and gently shake off the excess water. Then place it on the holder so the bamboo tines rest over it, and let it air dry fully before storing it. Check the product page for the holder's dimensions to make sure it suits the whisk you have.

Will my whisk fit the holder?

Whisk sizes vary. Compare the dimensions listed on the product page with the size of your whisk before you order, and measure the width of the whisk head if you are unsure.

How do I clean my ceramic cups and holder?

Wash them by hand with warm water and a mild soap, using a soft sponge, and dry them with a soft cloth or let them air dry. Avoid abrasive pads and harsh cleaners, as they may scratch the glaze. Check the product page to see whether a specific item is dishwasher safe.

Can I use my cup for hot drinks or in the microwave?

Our cups are intended for tea and other drinks you would serve in a cup. Suitability for the microwave and dishwasher depends on the item, so please check the product page. To help protect the ceramic, avoid sudden temperature changes, such as pouring boiling water into a cold cup.

How should I choose the right cup size?

Look at the capacity listed on the product page. A smaller cup suits sipping tea slowly, while a larger one suits a fuller serving. If you plan to use the cup for matcha, make sure it is wide enough for whisking.

Why does my item look a little different from the photos?

Ceramic items are kiln-fired, so small differences in glaze, color, and shape can occur from piece to piece. Screen settings and lighting can also change how colors appear. Please refer to the color description on the product page.

How can I keep my ceramic items from chipping?

Handle them gently, place them on a stable, flat surface, and avoid knocking them against hard surfaces such as the sink or the tap. If you stack cups, place a soft cloth or paper between them.

Contact Us

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Harfington
Operated by Guangzhou Qijiahao Network Technology Co., Ltd.
Address: Unit H154, Room 499, No. 89 Yanling Road, Tianhe District, Guangzhou, Guangdong 510000, China
Email: service@harfington.shop
Phone: +86 158 6051 5137