Last updated: October 28, 2026
Return Window
You may return your items within 30 calendar days of delivery. Returns and exchanges within this period carry no return fees: we do not charge any restocking fee, handling fee, or return fee.
Seasonal Extensions
During certain holiday seasons (such as the Christmas season), we may extend the return window. If we do, the extended dates will be stated on this page and in your order confirmation email. If no extension is stated, the standard 30-calendar-day return window applies.
Condition of Returned Items
To be eligible for a return, items must be in their original condition:
- Unused and unwashed, with no visible chips, cracks, scratches, stains, or signs of use
- All tags, labels, and included accessories returned with the item
- Original packaging intact, so the item can be shipped back safely
Eligible Returns
We accept returns in the following situations:
- Change of mind (buyer's remorse): you decided you no longer want the item.
- Non-defective items: the item does not suit your needs, such as a different size, shape, or color than you expected.
- Defective or damaged items: the item arrived cracked, chipped, or broken, or has a manufacturing defect.
- Incorrect items: you received an item different from the one you ordered, or the item arrived with missing parts.
For defective, damaged, or incorrect items, please include clear photos in your request. Photos of the item and the packaging help us review the request quickly.
Non-Returnable Items
The following items cannot be returned:
- Cups and other items that have been used, filled, or washed after delivery, for hygiene reasons, unless the item is defective
- Items chipped, cracked, or broken after delivery because of misuse, dropping, or sudden temperature changes
- Items that have been altered, painted, or modified
- Items returned without the original packaging, or missing parts or accessories, where the missing items are not due to our error
- Items returned after the 30-calendar-day return window
Who Pays Return Shipping
- Defective, damaged, or incorrect items: we cover the return shipping cost. After approving your request, we will email you a prepaid return label.
- Non-defective items (change of mind or fit): you are responsible for the return shipping cost. We recommend using a trackable shipping method and keeping your receipt, as we cannot refund items that are lost in transit back to us.
How to Request a Return or Refund
- Email us at service@harfington.shop within 30 calendar days of delivery.
- Include your order number, the item(s) you wish to return, the reason for the return, and photos if the item is defective, damaged, or incorrect.
- We will review your request and reply within 2 calendar days.
- Once approved, we will email you the return address and instructions. For defective, damaged, or incorrect items, the email will also include a prepaid return label.
- Wrap the item securely in protective material and pack it in its original packaging, as ceramic items can break in transit, then ship it back using the instructions provided.
Return Address
Please do not send any items back before you receive our return address. Do not mail returns to the address printed on your shipping package, or to the company address listed under Contact Us below. Our return address is provided by email after your return request has been approved. Items sent to any other address may not be received, and we cannot issue a refund for them.
Return Processing Time
After your returned item arrives at our return address, we inspect it and process the return within 3 calendar days.
Refund Processing Time
Once your return is approved, your refund is processed within 3–5 business days. The refund is issued to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
Exchanges
If you would like to exchange an item, contact us at service@harfington.shop with your order number and the item you would like instead. Exchanges are subject to availability.
Contact Us
If you have any questions about returns or refunds, please contact us.
Harfington
Operated by Guangzhou Qijiahao Network Technology Co., Ltd.
Address: Unit H154, Room 499, No. 89 Yanling Road, Tianhe District, Guangzhou, Guangdong 510000, China
Email: service@harfington.shop
Phone: +86 158 6051 5137